Returns Policy

Returns Policy

Auto Factors Direct will only accept returns for:

  1. Goods returned as was sold in original condition and unopened packaging up to 7 days from the time of dispatch. Good returned after this time will not be accepted and discarded.
  2. Incorrectly supplied items contrary to what was originally ordered by you the buyer.
  3. Mistaken Selection of goods ordered by you the buyer and shipped to you, only on the proviso that the item is an item that we normally hold in stock and is NOT an item specially imported for you to be determined by us at Auto Trade Direct Supplies LTD. The Buyer upon initiating and committing an original transaction, must accept that if a mistake is made by the buyer, that the shipping costs are your own. It is unfair and not acceptable to expect Auto Trade Direct Supplies LTD to cover them. It is also the buyers responsibility to ensure that the item ordered has been chosen and identified correctly and NOT any member of staff at Auto Trade Direct Supplies LTD.

    Unwanted goods are subject to a restocking charge of 25% of the original value and will only be accepted up to 7 days (CREDIT) from the date of dispatch with the proviso that goods must be unused and in the condition in which they were sold, in their original unopened packaging and returned undamaged.

Electrical Items

All electrical items such as ''electric motors, control units, sensors, electric injectors etc'' are NON-RETURNABLE.

Please ensure that you order the correct part number and you are absolutely certain that the electrical item that you are buying will remedy the problem with your vehicle. Once an electrical item is ordered and we have confirmed the part numbers you are unable to return the item for credit unless the unit proves to be faulty.

Faulty or defective items to be examined if returned for approval by our expert engineers. If we have supplied a defective item - our response is to replace the item within 1 week,  or credit you with the value of the item and shipping cost, provided that the item supplied and ordered by you is actually a legitimate faulty item. Our engineers have the final say on this.

Shipping is NOT Refundable

Transaction fees cost so administration charges and transaction fees deductible in the case of credit. These terms and conditions of sale shall replace all previous terms and conditions of sale of the company and may be subject to change at the Company's discretion without prior notification. 

Auto Factors Direct is a division of Auto Trade Direct Supplies Ltd. Auto Trade Direct Supplies Ltd. are a web based car/van parts supplier with access to over 440,000 parts ex warehouse in Ireland. Our offices are based in Cork and our logistic partner is Fastway Couriers.

We specialize in next day delivery service direct to customers.